The attendant console is a desktop unit that functions as the main answering position for the INFINITY system. Attendants can process calls quickly and professionally, even during heavy call traffic, with all the information required right at their fingertips. Clearly legible LCD’s and easily operated keys increase efficiency.

There are four Attendant Console models available. The choice of model will depend on your requirements.

Basic ISDN Attendant Console

Although the Basic ISDN Attendant Console looks similar to the INFINITYä Executive ISDN Feature Set (IFS), it provides additional capabilities essential to Attendant operation. Three different types of LCD screens provide Night Service, Call Processing and Attendant Self-Test. A 20 character by two line display provides call-processing information while the keyboard layout encompasses most of the Standard ISND Attendant Console keys, including 10 source keys. This basic model is equipped with a microphone and speaker for hands free operation and with an optional data port for PC connection.

Standard Attendant Console

The standard ISDN Attendant Console provides features in addition to functions, such as answering trunk calls and providing local user assistance, provided by the basic Console. The standard Console uses a 4 line X 40 character LCD display and 11 source keys for call processing information. Optional Audio Voice Recording is also available. It has a 1 X 8 character display for indicating the Source Key queue lengths. An internal directory provides over 1500 subscriber lines with name identification. Five different screens provide Night Service, Call Processing, Directory Assistance, Busy Lamp Field and Test Mode.

Enhanced Attendant Console

The Enhanced ISDN Console Allows access to all the ISDN services offered with the INFINITY switch. This console, in connection with your PC, will provide access to any data base inside or outside of the system. It is equipped with a data port of PC connection, full 2B+D capability and an internal directory of over 1500 subscriber lines with name, department and status. New features include a larger LCD with CRT option and a configurable display setup. Ease of operation is ensured by a Busy Lamp Field display of selected subscriber lines and a display of the number of calls queued up in the source keys. Function keys reduce keystrokes. Optional equipment includes a full size IBM AT keyboard interface and a multi message voice recording module. In addition to all these advancements, the Enhanced ISDN Console supports Blind Console operation and Hands Free operation.

Dispatch Console

The Dispatch Console has similar capabilities to the Executive ISDN Feature set with 55 programmable keys. For BLF or DSS. The Dispatch Console is equipped with a 4X40 LCD display and a 1X8 LCD display. It is capable of audio recording output for recording devices and external ringer control.